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FAQ - Mobile PLAN

Check out the issues you're having in our FAQ


What are the necessary information that should be written?

Your full name in English capital, Email, photo of passport and SIM card, signature must be filled out. Other information such as birth date, address and contact info are only optional.


I don't understand how to take a photo of my passport with SIM number.

Photo should be scanned and uploaded through the form.

Please upload the picture through each category.


I can't use my SIM, it is not activated


Please turn off-on your phone several times for SIM to be activated.


My SIM doen't work even though I submitted application form.

Your SIM application request was rejected by the mobile agency. Please contact us for the further explanation😊


I want to use SIM for next month.

You need to recharge your SIM card to use more than 30 days!​


I want to use Kakao Pay / I want to use Food delivery apps.

Need to connect SIM with RC or Official Authentication to use below:


  • Online banking

  • Exam/Test enrollment

  • Membership registration

  • Online payment (e.g. Kakao Pay, Naver Pay, etc)

  • Online shopping (e.g. Coupang, Gmarket, etc)

  • Food delivery apps (e.g. Baemin, Coupangeats, etc)


Suddenly I can't call or send a text message.

If you run out of usage, phone calls or text messages may be cut off depending on your plan. You need to recharge your SIM card for additional phone calls or text messages. If you want to recharge, please contact us :)


How can I pay for my SIM.


For the payment these are the ways that are available.

Individual virtual accounts, Cards that can be used in Korea (credit/check) are available ways for payment.

If you are not available to make payment, please visit ATM of the bank you were informed for your virtual bank account or contact us.

If you have problem making the payment done, contact us for the help.​


For more information about joining B Plan please contact us.

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